IT support & helpdesk
On-site and remote support for offices and venues: hardware repair, software setup, POS devices, user accounts and the documentation to keep it repeatable.
$ ssh alaa@alaataha.dev
connecting to erbil ... ok
loading networks, systems, web ... done
$ ./welcome
Computer Engineer · IT & Network Support · Web Developer
Computer Engineer, IT support, networks and web development for businesses in Erbil.
Computer Engineer working across IT support, networking and web development for offices, venues and live events.
Programming languages & tools
About
About me
I am a Computer Engineer based in Erbil, with a degree from Tishk International University. My work sits where hardware, networks and software meet, so I am as comfortable tracing a fault in a network cabinet as I am writing the application that runs on top of it.
Day to day that means keeping machines and systems running, segmenting and securing networks, administering servers and databases, and building for the web with React, Next.js, Node.js and MySQL. The problems I enjoy most are the ones nobody can explain yet, where the only way through is to follow the fault to the end.
I document what I change so the next person can follow it, I prefer a repair that holds to one that gets through today, and I will tell you when something is not worth building. I work with offices, venues and businesses across the Kurdistan Region, in Arabic, English and Kurdish.
Tap or click inside and type help. Try: stack, cd work, theme light, ping.
Services
Services
From the network cabinet to the browser tab: infrastructure, software and the live events that depend on both.
Network & firewall setup
MikroTik and Huawei configuration, VLAN segmentation that separates guest, staff and point-of-sale traffic, plus troubleshooting when a network starts dropping under load.
Web development
Fast, responsive sites and web applications built with React, Next.js and Node.js, backed by MySQL, including booking and ticketing flows.
Event technology
Technical support for live events and esports: production PCs, control room operation, PTZ cameras, digital displays and audio systems.
Systems & databases
Server and database administration, attendance and access systems, reporting with Power BI, and keeping the data behind them clean and backed up.
Mobile applications
Cross-platform apps in Flutter for businesses that need their service in their customers' hands, not only on a counter.
Projects
Projects
Competition wins, live event systems and the infrastructure behind a busy venue.
NICE: Core AI Automated Planting System
Back-end lead on an AI-driven automated planting system built for Iraq's National Innovation Competition in Engineering.
PythonAI/MLSerial communicationHardware integration
Read the case study 
Dune Menu
DUNE Menu is the digital menu and QR ordering system for DUNE Coffee House × Arena Erbil. Guests scan the QR code at their table, PC, bowling lane or console, browse the menu in English, Arabic or Kurdish, and send their order to the café on WhatsApp. Staff run everything (menu, photos, rooms, printable QR cards, messages and analytics) from one admin panel that saves as they type.
JavaScriptHTMLCSS
Read the case study 
World Cup 2026 Fan Event Ticketing System
Part of the team that built and ran the ticketing system for the World Cup 2026 fan event in Erbil, then set up the audio rig on site.
Web applicationTicketingLive event operationsAV
Read the case study 
KGF Esports Festival: Technical Support
On-site technical support for Kurdistan's esports festival: production equipment, competition PCs and PTZ cameras for the live broadcast.
Esports operationsPTZ camerasProduction hardwareLive support
Read the case study 
Arena: Network, Firewall and VR Systems
Day-to-day engineering at a live entertainment venue: MikroTik VLANs, Huawei firewalls, VR and arcade systems, digital displays and biometric attendance.
MikroTikVLANHuawei firewallWindows
Read the case study 
Car Oil Service Center
Reservation and service-history system for a Motul oil-change centre: customers book a slot and keep a QR-linked service history for each car; staff check in vehicles, record services and manage the schedule; admins manage staff, customers and branches. English, Arabic and Kurdish Sorani (both RTL), mobile-first. Runs on a shop PC over the local Wi-Fi, or hosted.
TypeScriptCSSJavaScriptPowerShell
Read the case study 
Kidzone
Check-in, play timers and pickup alarms for a kids play zone.
JavaScriptCSSJavaHTML
Read the case study Arena
Infinix Event: Control Room Operations
Ran the production PCs from the control room for the duration of a live brand launch event.
Live productionControl roomWindows
Read the case study Skills
Technical skills
IT Support & Helpdesk
90%Hardware & software maintenance, POS devices, Jira, SOP design, troubleshooting
Networking & Security
85%MikroTik, VLANs, Huawei firewalls, server & network administration, system security
Systems
85%Windows, Linux, Unix, Windows Server
Web Development
80%HTML, CSS, JavaScript, React, Next.js, Node.js, PHP
Mobile & Software
70%Flutter, Python, Java, testing & debugging
Data & Tools
80%MySQL, SQL, database management, Power BI, Microsoft 365
Event Technology
90%VR/arcade systems, esports operations, digital displays, AV, PTZ cameras, biometric systems
Experience
Experience
Technical Engineer · Arena
Mar 2026 to present- Maintain computers and VR/arcade systems, including setup and ongoing maintenance.
- Perform hardware repairs and network troubleshooting.
- Set up MikroTik networking at Arena, including VLAN configuration.
- Monitor events and administer the Raccoon Café system, BioTime attendance system, Viplex digital displays and Audac audio systems.
- Configure Huawei firewalls.
- Installed and maintain the IT support system at Real Madrid Academy.
IT Department Intern · Fastpay
Sep 2024 to Oct 2024- Processed company web applications and attended company meetings.
- Worked with the IT department to resolve employee technical issues.
- Worked on the company IP domain system.
Education
BSc in Computer Engineering
Tishk International University · Erbil, Iraq
2020 to 2024Certifications
- Cybersecurity Essentials Cisco
- Time and Project Management The Station
- Introduction to UX/UI Re:Coded
Languages
Arabic: nativeEnglish: advancedKurdish: intermediate
Articles
Articles
What I learn keeping networks and live events standing up.
Keeping a Public Venue Online: MikroTik and Huawei in a Real Arena Network
the network of a busy sports and esports arena in Erbil: separate VLANs for staff, guests, gaming PCs, POS and cameras, a Huawei firewall at the edge, MikroTik routing, and QoS that keeps tournament traffic first.
ReadRunning IT for a live event: what I check before the doors open
A live event gives you no maintenance window. This is the checklist I run through before an esports festival or a launch event starts.
ReadContact
Contact
Networks that drop under load, a venue that needs its systems to behave, or a website that should bring you work. Send a short message and I will tell you what I would do.